Help Desk Support Singapore
help desk Support is a resource intended to provide the customer or end user with information and support related to a company’s or institution’s products and services.
Help Desk Support is a resource intended to provide the customer or end user with information and support related to a company’s or institution’s products and services.
Help Desk Support is a resource designed for IT users to contact when they are having problems with their IT services. Help Desks institute a multi-tiered trouble shooting approach by having personnel with extensive technical knowledge available. Implementation of this multi-tiered support varies widely within companies.
A typical Help Desk Support can effectively perform several functions. It provides a single (or multiple) point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems. A help desk generally manages its requests through the use of software such as issue tracking systems. These systems often involve the use of a “local bug tracker” (LBT). This system allows the help desk to track and sort user requests with the help of a unique number, and can frequently classify problems by user, computer program, or similar categories. Many software applications are available to support the help desk function. Some target the enterprise level help desk and some target departmental needs.
- Onsite Help Desk Support or remote identification and diagnosis of problems
- A single point of contact for users to receive help on computer issues
- Tracking your service requests through an issue tracking system
- Support for all software, hardware and infrastructure such as servers, backup systems and firewalls
- Crisis/issue resolution through appropriate channels – telephone, live online chat, and remote access
- Addressing all Internet connectivity issues
- Computer set up and upgrades
- Software installation, updates, and support
- Email accounts and all aspects of server software support
- General maintenance services
- Virus control and removal