Service Management System
Service Management System Approach for designing delivering managing and improving the way information technology is used within an organization system integral of supply chain management that connects actual company sales and the customer. The goal of service management is to maximize service supply chains as they are typically more complex that the supply chain of finished goods , The purposes of service management are to reduce high costs by integrating products and services and keep inventory levels smaller.
Service Management System Differing from more technology-oriented Information technology Management Services approaches like network management and systems management, service management is characterized by adopting a process approach towards management, focusing on customer needs and services for customers rather than systems, and stressing continual improvement.
Service Management System High service costs can be reduced, by integrating the service and products supply chain. IT-Management Services Inventory levels of service parts can be reduced and therefore reduce total inventory costs Customer service or parts/service quality can be optimized,Increasing service revenue, Reduce obsolescence costs of service parts through improved forecasting, Improve customer satisfaction levels , Reduce expediting costs – with optimized service parts inventory, there is no need to rush orders to customers.