NiTM Technologies Pte Ltd, IT Helpdesk is the process of providing information and IT support relating to company information as well as information regarding the products and services of the organization to the end users/customers.
As a technical support/helpdesk employee, you’ll be monitoring and maintaining
the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first-person employees will come to.
A typical IT Support Helpdesk can effectively perform several functions. It provides a single (or multiple) point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems. A help desk generally manages its requests through the use of software such as issue tracking systems.
IT Support Helpdesk Related Technical Support Engineer Skills: Attention to detail, High level of concentration and commitment, interact with a wide range of customers and technical issues, Listening, Maintain customer relationships, Outstanding customer service.
You could be installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person. Depending on the size of the organisation, working as a IT Helpdesk officer, your role may span one or more areas of expertise.
Help desk generally refers to a center that handles technology-related queries. As such, the term “help desk” is often used interchangeably with “IT Helpdesk”. Tech customer support call centers assist customers in the installation and set-up of software/hardware, as well as the correct usage of the product.
User-friendly assistance for individuals having technical problems with electronic devices. The IT Support Helpdesk team is composed of individuals that are familiar with the ins and outs of a device. With this knowledge, they can troubleshoot most problems that a user experience.