IT Support Service Singapore

IT Support Service

We are a Singapore based IT infrastructure specialists offering IT  Solutions, Support Services, Consultancy Services for Hardware, Networking & Servers. Backed by a team of highly dedicated and professional individuals, we cater solutions to meet the needs of our clients to the best of our abilities, exceeding their expectations.

While we manage your infrastructure, backup, software & hardware, storage, networking, email, security systems, you continue focussing on your business & profitability.

IT Solutions Consultancy Services

You can rely on our team you work with at NITM with any kind of IT tasks like Data/OS migration, upgradation of the applications, installation of OS patches required for standardization.  Customer experience and smooth transition is ensured by us.

We have also proved our capabilities in reselling, IT import & export including hardware, networking, servers, notebooks, OEM software packages, audio, video and other IT peripherals thus becoming your trusted one-stop IT solutions provider.

With tremendous advancement of technology every day, our wide range of products and services will definitely meet the surge.  Customer satisfaction being our utmost priority; you can be assured of the quality of our products, services and timely delivery. A few of our export brands comprises of Fujitsu, Seagate, Hitachi, HP, Samsung, Lenovo, Kingston, Sony, Panasonic and Microsoft.

Multi-tiered technical support

ITSupport Services is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on a business’ needs regarding their ability to sufficiently serve their customers or users. The reason for providing a multi-tiered ITSupport Services system instead of one general support group is to provide the best possible service in the most efficient possible manner. Success of the organizational structure is dependent on the technicians’ understanding of their level of responsibility and commitments, their customer response time commitments, and when to appropriately escalate an issue and to which level. A common ITSupport Services structure revolves around a three-tiered technical support system.